Leading Star Multiservices, LLC
Effective Date: [25/9/2025]
Last Updated: [25/9/2025]
Introduction
Leading Star Multiservices, LLC (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our event decoration and rental services.
By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information You Provide Directly
We collect information you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Event Information: Event date, venue location, guest count, theme preferences, and budget information
- Payment Information: Credit card details, billing address, payment history
- Communication Records: Messages, emails, phone calls, and other correspondence with us
- Special Requests: Dietary restrictions, accessibility needs, or other specific requirements for events
Information Collected Automatically
When you visit our website or interact with our digital services, we may automatically collect:
- Technical Information: IP address, browser type, device information, operating system
- Usage Information: Pages visited, time spent on our site, referring websites
- Cookies and Similar Technologies: We use cookies to enhance your experience and analyze website performance
Information from Third Parties
We may receive information about you from:
- Venue Partners: Location details, setup requirements, contact information
- Payment Processors: Transaction confirmation and payment status
- Social Media: If you interact with us on social platforms or share our content
- Referrals: Information from customers who refer you to our services
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- Planning and executing event decoration and setup services
- Coordinating rental equipment delivery, setup, and pickup
- Communicating with you about your event details and requirements
- Processing payments and managing billing
Business Operations
- Maintaining customer records and service history
- Improving our services and developing new offerings
- Training our staff and quality assurance
- Managing supplier and vendor relationships
Marketing and Communication
- Sending service updates, confirmations, and reminders
- Providing customer support and responding to inquiries
- Sharing promotional offers and company news (with your consent)
- Creating testimonials and case studies (with your permission)
Legal and Compliance
- Complying with applicable laws and regulations
- Protecting our rights and property
- Resolving disputes and enforcing our agreements
- Responding to legal process and government requests
Information Sharing and Disclosure
We may share your personal information in the following circumstances:
Service Providers and Partners
- Vendors and Suppliers: To coordinate decorations, flowers, equipment, and other event materials
- Payment Processors: To process transactions securely
- Delivery Services: To coordinate equipment delivery and pickup
- Venue Partners: To coordinate setup and logistics at event locations
Business Transfers
- In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
Legal Requirements
- When required by law, regulation, legal process, or government request
- To protect the rights, property, or safety of our company, customers, or others
- To investigate potential violations of our terms of service
With Your Consent
- Any other purpose for which you provide explicit consent
We do not sell, rent, or otherwise commercialize your personal information to third parties for their marketing purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Sensitive information is encrypted during transmission and storage
- Access Controls: Limited access to personal information based on business necessity
- Regular Monitoring: Ongoing monitoring of our systems for security threats
- Staff Training: Regular training of our employees on data protection practices
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Update your contact information and preferences at any time
Data Portability
- Request a copy of your personal information in a structured, machine-readable format
- Transfer your information to another service provider where technically feasible
Deletion
- Request deletion of your personal information, subject to legal and business requirements
- Note that we may retain certain information for legitimate business purposes or legal compliance
Marketing Communications
- Opt out of promotional emails by clicking the unsubscribe link in any email
- Contact us directly to update your communication preferences
- You cannot opt out of service-related communications necessary for our business relationship
Cookies and Tracking
- Adjust your browser settings to decline cookies or alert you when cookies are being used
- Note that disabling cookies may limit your ability to use certain features of our website
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors influencing our retention periods include:
- Active Customer Relationships: Information retained while you are an active customer
- Service History: Event records retained for business continuity and reference purposes
- Legal Requirements: Information retained as required by applicable laws and regulations
- Business Needs: Information necessary for accounting, dispute resolution, and business operations
When we no longer need your personal information, we will securely delete or anonymize it.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
International Data Transfers
Our business operations are primarily located in Jacksonville, Florida, United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the “Last Updated” date at the top of this policy
- Notify you of material changes via email or a prominent notice on our website
- Obtain your consent for changes that materially expand how we use your personal information
We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.
Third-Party Links and Services
Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these third-party services. We encourage you to read the privacy policies of any third-party services you visit or use.
Florida Privacy Rights
If you are a Florida resident, you may have additional privacy rights under Florida law. We are committed to complying with applicable Florida privacy laws and will honor any additional rights you may have as a Florida resident.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Leading Star Multiservices, LLC
Jacksonville, FL
Email: [[email protected]]
Phone: [(904)444-2642]
For privacy-specific inquiries, please include “Privacy Policy” in the subject line of your email.
Dispute Resolution
Any disputes relating to this Privacy Policy or our data practices will be resolved in accordance with the dispute resolution procedures set forth in our Terms and Conditions.
